Toilet Frequently Asked Questions

Warranty:

Can I exchange my toilet if it is broken? top
Yes, call 1-800-366-6995

Toilet Facts:

Are 1.6 gallon toilets required by law? top
Ultra-low flush toilets are required in all new construction in California as of January, 1992. This statewide requirement was passed to promote water conservation.

What are ultra-low flush toilets? top
These toilets look similar to the older toilets but use a more advanced flushing mechanism which allows them to use only 1.6 gallons per flush or less.

How much water can I save by switching to an ultra-low flush toilet? top
A typical family can save more than 25 percent of water used inside the home by replacing a pre-1994 toilet with a ULFT model.

Will I need to flush more than once? top
Double flushing is seldom needed. But when necessary, two flushes use less water than a conventional toilet uses in one flush. Although it is true the first low flush toilets that were designed did not operate as efficiently. Manufacturers have since redesigned these toilets and they have proven to be excellent, state-of-the-art toilets.

Do you offer colored toilets? top
No, only white are available.

Can I get an elongated toilet? top
In some toilet programs, customers can pay a small co-pay and receive elongated toilets.

Does the toilet seat come with it? top
Call 1-800-366-6995 to check.

Do these toilets require more cleaning than conventional toilets? top
No. The flushing action washes the bowl quickly and efficiently. Occasionally, toilets with a small water surface may require slightly more cleaning than other types.

Old Toilets:

What do I do with the old ones? top
After you or a plumber has installed the new toilet, the old toilets must be returned to the pick up location.

Can someone else return my toilets? top
Yes, as long as they bring your receipt.

Eligibility Information:

How many toilets can I have? top
This varies with each water agency—usually two to three.

I received a toilet a couple of years ago through my water agency. Can I have another one? top
Most agencies will allow two to three per household so you are eligible for one more.

I rent my home. Am I eligible for a toilet? top
Yes, as long as you have the consent of the landlord.

If I live in an apartment, can I receive a toilet? top
In some instances—yes. You will need to call 1-800-366-6995.

Can I get a toilet if I live in a mobile home park? top
Yes

Can I pick up a toilet for a friend, relative, neighbor, etc? top
Yes if you have their water bill and I.D.

Installation Information:

Do you install the toilets? top
No, toilet installation instructions are provided along with the waxring and bolts so that you can install your own or if you prefer a plumber can be called.

Will these toilets fit in my bathroom? top
Depends on the brand of the toilet being used by water agency. Please call 800-366-6995 to find out which brand is being distributed.

What if I can’t install my toilet in the required time? top
This is a requirement of the program.

More Info

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